How to collect and manage customer feedback like a pro
How can you really understand your customers? The best way is to ask your users. Here’s how you can set up a feedback management system and rely on feedback.
Customer feedback emails are key to business success. But how can you generate customer responses? Write using these tips and our feedback email examples.
A guide to measuring and reporting your customer experience. CX ROI can be difficult to pin down. Here’s how to do it right.
![5 steps to learning from churning customers [+churn rate formulas!]](png/featured-img-churn-760x400.png)
Churn is the number of customers that leave a company. It’s an inevitable part of business. So what can we do if we can’t avoid it? Learn from it and move on.
We’ve decided to highlight some of our amazing clients and their big wins from this year. Helping them excel using customer feedback is what we’re all about.
Increasing your customer retention rate by only 5% may lead to a 25-95% profit increase! Here’s how and why feedback management improves customer satisfaction and retention.
Customer satisfaction metrics are an important data point for product managers. They can signal that you need to make product updates if they’re trending down. Or, they can show recent updates are working if the metrics are trending up. See how to use them effectively in this post.
Strategic roadmapping and planning meetings are often missing a crucial element: They don’t include the voice of the customer.
The goal of growth teams is to promote a company’s growth while improving customer experience—and to do this, customer feedback is essential.
